Our Complaints Policy


What you can expect from us:

We know there may be times when we do not meet our own high standards. When this does happen, we want to hear about it, deal with the situation as quickly as possible and put measures in place to stop it happening.

If anyone feels that the conduct of LGB Alliance falls short of what they reasonably expect, we will do our best to respond promptly and constructively.

When you make a complaint, we will always treat you with courtesy and respect. We will listen to what you say, keep you informed about our progress, provide you with a prompt response and tell you who to go to if you want to escalate your complaint further.

When contacting us about a complaint, please let us know how you think it could be resolved. We endeavour to make sure all complaints are investigated fairly and in a timely way.

All complaint information will be handled sensitively, and will follow any relevant data protection requirements.

This policy is reviewed regularly and updated as required.

Complaints are reviewed quarterly to identify any trends which may indicate a need to take further action.

Thank you for helping us to provide a better service.